Kelly-anne Riley Smith is a certified autism and anxiety sleep specialist providing personalised support to parents. Her expertise is sleep, not business technology.
She was open about her starting point (customer statement):
‘I’m not at all confident with anything that resembles tech.’
That didn’t stop her building useful systems. It changed the type of support she needed while doing it.
Practical help, not unexplained instructions
Kelly-anne said Steve talked her through different elements, answered her questions and provided support through Zoom and step-by-step recordings.
‘Not only have I set up things that I never thought I would be able to, but I also feel confident now, knowing that if I get something wrong or need to tweak something, Steve will be there to help me.’
The important result isn’t dependency. It’s confidence. Good support helps a coach understand enough to use and adjust the system rather than remaining frightened to touch it.
What she used RMM for
Kelly-anne highlighted automation and the smoother running of her business. She also valued scheduling and hands-on help when she needed it.
She reported cancelling ActiveCampaign, which had cost her £61.83 per month at the time. That figure reflects her own former subscription, not ActiveCampaign’s current universal pricing. You can compare current RMM plans to see what is included.
Why the support model matters
Many platforms offer documentation and ticket support. Those resources can be useful, especially for experienced users. But somebody who lacks confidence may need to see the process, ask what feels like a basic question and know the answer relates to their real setup.
That’s why price comparisons based only on software features are incomplete. The cheapest platform becomes expensive if it remains unused, while a capable platform with the right help can replace manual work and other subscriptions.
You don’t need to become ‘a tech person’
You need a system you can operate and a clear route to help when you can’t. Begin with one useful journey, such as a booking confirmation or enquiry follow-up, and learn by completing it.
